Support Policy

Effective Date: [22/10/2023]

Thank you for choosing Storetimeless! We are committed to providing you with excellent customer support. This Support Policy outlines the level of support you can expect from us. If you have any questions or need further assistance, please don't hesitate to reach out to us.

1. Support Channels

We offer support through the following channels:

• Email: You can contact us at [email protected] for any inquiries or assistance.

• Contact Form: You can use the contact form on our website to submit your questions or concerns.

2. Support Hours

Our support team is available during the following hours:

• Monday - Friday: 9:00 AM - 6:00 PM [Time Zone]

• Saturday - Sunday: Closed

3. Response Time

We strive to respond to all support inquiries within [number] hours during our support hours. However, please allow for slight variations due to high volume periods.

4. Types of Support

4.1 Product Inquiries

If you have questions about our products, their features, or need assistance in selecting the right product, our support team will be happy to help you.

4.2 Order Support

For any questions related to your order, including order status, tracking information, or changes to your order, please contact us.

4.3 Technical Assistance

If you encounter any technical issues while using our website or products, please let us know, and we will work to resolve the issue promptly.

4.4 Returns and Exchanges

If you need assistance with the return or exchange process, please refer to our Return Policy or contact our support team.

4.5 Warranty Support

For inquiries related to our product warranty, please refer to our contact our support team.

5. Exclusions

Our support does not cover the following:

• Issues arising from misuse, accidents, or unauthorized modifications of our products.
• Technical issues related to third-party software or services not provided by Storetimeless.
• Support for products purchased from unauthorized third-party resellers.

6. Feedback

We welcome your feedback on our products and services. Your input helps us improve and provide you with the best possible experience.

7. Contact Us

If you have any questions or need assistance, please contact us at [email protected] or use the contact form on our website.